Refund policy

Returns

We take pride in the workmanship and quality of our products. If you believe your item has a manufacturing fault, please contact us with your order details and photos of the issue so we can assess it and determine the appropriate resolution.

If you have accidentally ordered the wrong standard product or have changed your mind, you may return it to us within 30 days of delivery for an exchange or refund.

To be eligible for a change-of-mind return, your item must be unused, unwashed, in the same condition that you received it and in its original packaging. Proof of purchase is also required.

Damage caused by misuse, accidental damage, incorrect fitting, excessive pulling or stretching, or failure to follow our product care instructions is not considered a manufacturing fault. Where repairs are available for customer-caused damage, the cost of the repair and associated postage is the responsibility of the customer.

Custom-Made Items

Custom-made products are manufactured specifically to the measurements and specifications provided at the time of ordering. Please check all measurements and information carefully before placing your order.

Custom-made products cannot be returned, exchanged or refunded for change of mind or where incorrect measurements or specifications have been supplied by the customer.

If we have made your custom product incorrectly based on the measurements and specifications supplied with your order, please contact us so we can assess and resolve the issue.

Refunds

Once your return has been received and inspected, we will contact you to advise you of the outcome.

If a refund is approved, it will be processed back to your original method of payment. Please allow additional time for your bank or payment provider to process the refund.

Late or Missing Refunds

If you have been advised that your refund has been processed but have not yet received it, please check your bank account and contact your bank or card provider, as processing times can vary.

If you have done this and still have not received your refund, please contact us at info@linique.com.au.

Sale Items

Sale items are not eligible for change-of-mind returns or exchanges. This does not affect your rights if an item is faulty or otherwise does not meet the consumer guarantees under Australian Consumer Law.

Exchanges

If you would like to exchange an eligible standard product, please contact us before returning the item.

Items must be unused, unwashed and in their original condition and packaging. Any difference in product price and applicable postage costs will need to be paid before the replacement item is dispatched.

Gifts

If an item was marked as a gift when purchased and sent directly to you, any approved return will be issued as a gift credit for the value of the returned item.

If the item was not marked as a gift when purchased, any approved refund will be issued to the original payment method used for the order.

Shipping & Returns

Please contact us before returning any item so we can provide you with the correct return instructions and return address.

For change-of-mind returns, incorrectly ordered products and customer-caused damage, all postage costs are the responsibility of the customer and original shipping charges are non-refundable.

Where an item is confirmed to have a manufacturing fault, postage and the appropriate remedy will be handled in accordance with your rights under Australian Consumer Law.

We recommend using a trackable postage service when returning your item. Drifted Off cannot be responsible for returned parcels that are lost in transit before being received by us.

Australian Consumer Law

Our returns and refunds policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy is intended to exclude or limit any rights or remedies you may have under Australian Consumer Law.